Withdrawals Administrator at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Withdrawals Administrator. Do you think you have what it takes to be our newest Purple Star?
• Manage customer banking details for the processing of EFT withdrawals and withdrawal related customer queries on the relevant communication channels.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Administration Experience.
• 1 Year Contact Centre Experience 
• Knowledge and experience using direct email communication, knowledge and experience using MS outlook and Microsoft related programs such as MS team, MS word , MS excel.

Advantageous

• Certificate in Administration

What You’ll Do For The Brand:

• Respond to and action customer queries and requests to update banking details by various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and imagine is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Assist with withdrawals when needed.
• Any ad hoc duties.

What You’ll Bring To The Team:

• Strong numerical literacy and financial acumen.
• Strong attention to detail.
• Excellent administration skills.
• Excellent planning, organizational and time management skills.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.