Warranty Technician Global Grade 08 - Isando at Barloworld Equipment

Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
• Develop / training on warranty skills for supervisors and artisans

Qualification, Experience and Competencies

• Grade 12
• Qualified Artisan will be advantages, (Mechanic in relevant trade e.g Diesel Mechanic/ Heavy Equipment Mechanic or relevant qualification
• 4 year’s post apprentice/learnership experience (1 years post red seal qualification as an artisan)
• Machine general technical knowledge and applied skills also understand warranty service principles
• Applicable product knowledge and good understanding of Caterpillar warranty process / system
• Basic financial acumen L1, Influencing and negotiating L1
• Technical report writing skill L1, Customer responsiveness L1
• Organisational awareness L1, Attention to detail L1
• Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
• Problem solving and failure analysis skills L1