Warranty Controller at Anglo American

Purpose

• The purpose is to maintain the warranty process for the business to ensure compliance and adherence to the Anglo-American Warranty solution.

Your duties will include:

• Daily processing of claims that the Maintenance department at Kolomela and Sishen has generated.
• Review submitted claims and coordinate closure, i.e. successful compensation of claim reimbursement.
• Track inventory compliance.
• Set tasks for site-based Warranty Technicians daily / weekly.
• Monitor/create warranty process for the business across Kolomela and Sishen and report status.
• Coordinate with Business Unit and site-based Reliability Engineering teams to minimise on-site issues (Cancelled Claims / Rejected Claims).
• Actively work towards the following KPIs
• Collaborate with site maintenance and supply chain leaders to ensure unified effort in recovering warranty compensation.
• Ensure site warranty inventory is stored according to Anglo American Storage and Preservation Specification.

Qualifications:
Qualifications

• Grade 12/N3 Technical
• National N6 Certificate in Engineering Studies (NQF5)
• Trade test certificate in an Engineering discipline.
• SA Drivers Licence

Experience

• 5 Years’ operational experience.
• Key value drivers within the discipline's value chain and interdependence of critical levers.
• Principles of how operational processes are classified according to the Operating Model, focusing on Work Management (Planning/scheduling).
• Real-time problem-solving tools and techniques.
• Basic financial metrics.
• Operational Risk management techniques and critical controls.
• Safety, health and environment, legislative, statutory, and regulatory requirements.
• Basic to intermediate knowledge of Defect Elimination.
• Intermediate to extensive knowledge of SAP.
• Supply Chain processes, particularly warehousing and inventory movements.
• OEM experience in HME preferred.
• Microsoft software, primarily PowerPoint, Excel, Word, and Outlook.