Warranty Analyst Kia South Africa (Pty) Ltd - Parts Distribution Centre at Motus Holdings Limited

Specific Role Responsibilities

Process

• Accurately and timeously analyse, evaluate and validate warranty claims according to policy and guidelines.
• Manager and control rental requests, enabling accurate rental split information.
• Adhere to standard operating procedures (SOPs).
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Manage and monitor dealer warranty claims, mitigating risk.
• Deliver work activities in a professional manner consistent with company values.
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners within network.
• Identify and develop solutions to improve operational service and quality.
• Implement and manage end-to end process.
• Manage financial activities in line with approved policies and procedures.
• Manage first approval rates of denied and/or rejected claims by manufacturer.
• Report on transactional and process activities to enable timely and effective decision making.

Finance

• Manage and mitigate financial loss due to denied and/or returned claims by manufacturer, adding financial risk to organization.
• Execute work activities and manage financial risk in rentals, ensuring no risk to company and network.
• Ensure finalization of claims for submission of warranty to importer within stated time period.
• Manage and control campaign claims as per stipulated requirements.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor, report rentals accurately avoid losses.
• Adhere to organizational and manufacturer policies and procedures avoiding company losses.

Client

• Advise on and provide support to ensure the effective resolution of network queries to ensure resolution of claims.
• Assist and build a strong appreciation of network needs and ensure team understanding and adherence to policy principles; aligning where necessary.
• Assist network to create a culture which aims to meet or exceed expectations in the business.
• Continuously monitor actual process turnaround times and quality standards.
• Plan, manage and monitor processes, enabling efficiency.

People

• Attend learning initiatives to improve work quality and enhance own skills.
• Attend training initiatives to improve work quality and enhance own skills Own and live up to company values.
• Participate in forums/discussions that positively contribute to knowledge improvement.

Qualifications and Experience

• Matric Certificate
• Valid Drivers License
• 3- 5 Years experience as a Warrnty Analyst or in a Similar environment
• Minimum of 2 years experience in the automotive industry