VIP Security Officer - DBN at BET Software

You Bring:

• Matric.
• Valid driver’s license (advantageous).
• Registration with PSIRA (Private Security Industry Regulatory Authority)

What You’ll Do:

• Always be present 15 minutes before the branch opens so that the Branch Manager/Senior Team Leader can open the branch in your presence.
• Ensure that you conduct a perimeter patrol before the branch opens.
• Check around the premises for any suspicious movements before the branch is opened.
• Be extremely vigilant and stay alert at all times, guarding the surroundings before the opening/closing of the branch.
• Conduct a floor walk once the branch is open, to observe all is in order.
• Ensure all observation checks are completed before the Branch Manager/Senior Team Leader continues with their daily checks.
• Ensure that during opening and closing, a VIP Officer is always positioned away from the entrance, observing colleagues and checking for potential danger.
• Patrol inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working condition and kept safely.
• Carry your panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• If stationed in the search zone, you must use the scanner to search all guests entering the branch, including Team Members.
• Ensure that at the search zone, the branch door or the gate is always closed.
• Ensure that you do not cross gender boundaries when scanning guests entering the branch.
• Male guests must be scanned only by male VIP Officers, female guests to be scanned only by female VIPs.
• Ensure that female bags are searched with a stick. Male guests are not allowed to bring in their bags.
• Direct traffic on our premises and ensure the free flow of foot traffic; control the number of vehicles entering and exiting the building.
• Ensure that the end-of-day closing procedure is adhered to – this requires minimising entry and closing doors to reduce high risks.
• Attend branch meetings when notified by the Branch Manager.
• Assist when receiving stock, do alarm tests and submit daily report every morning by 10:00am.
• Be of service to guests.
• Make a good first impression to guests because as a VIP Officer, you are at the forefront of the company and guests encounter you first.
• Greet guests, be friendly, helpful, polite and courteous at all times.
• Proactively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Always create a guest-centric culture within the branch and drive the philosophy of “service with a smile”.
• Always treat guests with respect and have a good attitude.
• When guests leave the branch, wish them a good evening or good night and encourage them to come again.