Veritas Certified Backup Engineer at NTT Ltd.

Working at NTT

The Veritas Backup and Recovery Engineer will be responsible for managing the daily activities for ensuring the security and integrity of company data, databases, information systems, and technology.

In this position you will be required to:

• Administer Client backup tools such as NetBackup, Veeam, Azure backups
• Ensure that the supported platforms are healthy and aligned to the vendor best practices
• Perform ongoing maintenance tasks required to keep the platform healthy and aligned to best practices
• Ensure professional level of service by resources employed to provide technical support to clients to expediently (within defined SLA metrics) resolve incidents and problems and action service requests (IMACD’s) and changes
• Ensuring team complies with Operational contracted obligations
• Responsible for time keeping, including shifts, standby and load sharing for team
• Ensure feedback in all client and Dimension Data related meetings, when and where required
• Identification and reporting on SIPs and Value adds
• SIP and Value add reporting, planning and tracking
• Risk and issue reporting, planning and tracking
• Review and release to Dimension Data management and all client Root Cause Analysis
• Ensure team compliance regarding all polices, processes and procedures and that these are reviewed at least every quarter
• Ensure relevant and necessary SOP's are drafted in line with daily, weekly and monthly tasks
• Assist Operations manager regarding ensuring succession planning in place for key personnel roles
• Assist Operations Manager regarding setting KPIs and reviewing performance quarterly for team members
• Interface with Sales team to assist with all operational handovers post successful project completion
• Interface with Sales team to review all proposals to the client
• Ensure call queues are in line with contractual deliverables and that calls are resolved timeously
• Identify bottlenecks that prevent operations from running efficiently
• Ensure team involvement with regards to projects to ensure these are delivered according to plan
• Assist and ensure internal DR testing conducted where possible
• Ensure technical standards and architectural documents are drafted per Dimension Data supported technology
• Ensure standby set out is adhered to
• Ensure call management across team
• Ensure timeous escalations to Operations Manager
• Take responsibility for all formal client communication and correspondence by team members
• Ensure all daily health checks are done, evidence is produced and stored for contract period
• Drive team to ensure that alarms/incidents in the environment are managed down to <5 per day, escalate and highlight where not the case
• Immediately report to your manager any and all potential risks, threats, non-compliance, issues, problems etc. that are uncovered in the Clients infrastructure during the course of completing your duties
• Review all change documentation to ensure that the right level of planning is in place
• Identify areas requiring service improvements, draft and manage SIPs
• Manage interface from Projects and Services transition into Operations to ensure no service disruption

Qualifications and Experience

• Minimum 5+ years’ experience supporting enterprise scale backup systems. And have a thorough understanding of system backup and recovery methods and techniques
• Minimum 5+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution
• Certifications and in-depth understanding of commercial backup offerings of the major vendors.
• Must have Veritas NetBackup, Commvault, Veeam, Azure backups certifications
• A+ and N+ Certification
• ITIL foundation v3 certification
• Backup technology Certification: Specialist or higher
• Experience with Microsoft Server 2008, 2012, 2016, 2019
• Experience with VMware virtualization technologies and principles
• Experience with storage area network technologies
• Experience with Active Directory, DNS, DHCP, and group policy concepts
• Understanding of networking concepts