Vehicles Sales Executive X5 - Renault Meadowdale at Motus Holdings Limited

GENERIC JOB OUTPUTS 

PROCESS

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act 
  (CPA) and others.
• Adhere to sales activity management processes and standards.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of vehicle sales.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Deliver work activities in an ethical manner consistent with company values.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Identify risks that will have an operational impact.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service.
• Process all leads of prospective customers and follow-up on possible sales, following CRM processes and procedures.
• Prospect, develop and maintain business relationships with potential customers to generate and qualify new business.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Structure and finalise sales according to M standards and sales processes in order to achieve performance targets.

FINANCE 

• Execute accurate and efficient debtors management
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Execute work activities effectively and efficiently in order to pro-actively achieve monthly sales targets.
• Identify financial risks and escalate immediately.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Adherence to Customer Satisfaction Index (CSI) M/Importer standards.
• Deliver work activities effectively to satisfy customers.
• Foster a culture of customer service excellence.
•  Inform and educate customers on products and promotions to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
• Offer products and services to existing or potential customers and assist them in selecting those best suited to their needs.
• Provide a customer experience that builds and enhances the brand. 

PEOPLE

• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Minimum Experience

1 - 2 years' experience in a similar environment