UX UI Design Lead at Telesure Investment Holdings (TIH)

Job Purpose

• Lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs.

Responsibilities

Design and Conceptualization

• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.
• Customer Experience Mapping
• Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
• Internal Client Relationship Management
• Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
• Product and Solution Development
• Is responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.
• Improvement / Innovation
• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.
• Personal Capability Building
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Building Capability
• Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.

Recommendations

• Recommend changes to policies, processes, standards and practices that would improve operational support.
• Customer Needs/Experience Research
• Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations
• Customer Experiences Implementation
• Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.
• Performance Management
• Respond to personal objectives and use performance management systems to improve personal performance.  OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)
• Experience
• 5 or more years' UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous). 1 or more years' experience of general supervision of more junior colleagues (Essential)