Trainer at Discovery Limited

Key Purpose

This position reports directly into the (Head of L&D Team) overseeing all training within the team and will be responsible for but not limited to the following areas:

• Vitality Induction for new starters.
• Soft Skills /Behavioral training identified from Individual Development Plans (IDP’s).
• Preparing the business for Future World of Work skills.
• Delivery of product upskill to the Servicing and Operations teams and supporting other areas.
• Conducting the required assessments for the above areas.
• Provide Learner support.

Key Outputs

• Plan, conduct and evaluate training interventions, as well as deliver training regarding launches of systems and new products.
• Ability to use blended learning solutions.
• Pilot the course.
• Schedule and plan learning sessions in accordance with company / service team requirements.
• Deliver Training sessions /program.
• Provide learners with practical application opportunities. (Practical application during and post training).
• Provide Formative and Summative assessment feedback. (Feedback on any assessments or developmental areas picked up on assessments / QA reports)
• Complete all required administration.
• Provide timeous feedback regarding learning to all relevant stakeholders.
• Measure impact of learning intervention.
• Involve stakeholders in training intervention impact analysis.

Competencies

• Good understanding of facilitation methodologies and tools.
• Ability to work in a flexible and changing environment.
• Ability to work under pressure, driven to excel.
• Effective communication and presentation skills (written and verbal)
• Good Problem-solving skills
• Assertiveness Skills
• Highly structured and action oriented
• Excellent networking and interpersonal skills
• Consulting skills

Qualifications & Experience

Essential:

• 1-2 years minimum Vitality Product/Discovery Knowledge.
• Previous experience within a training environment/role.

Advantageous

• Minimum of 6 months training experience or qualification.
• Knowledge of MS Teams, MS Excel, MS Word, MS Outlook, MS PowerPoint.