Trade Officer at Standard Chartered Bank

Job Summary

• Managing Day to day activities on Trade products

Key Responsibilities:

Strategy

Client Service 

• Clients to receive same experience from all countries in our network with S6420 Capabilities (6hr /4hr /2hr /real time)
• Client Service model: Analyse disruptive flows and provide input in monthly engagement forums with stakeholders.
• Standardisation of Product, Process & Systems and ensure that no Trade activity is carried outside the Trade system.
• Single service Email ID for Client communication
• Pro-active digital transaction communication for Priority Clients    
• Client Query Reduction: Adopt as per AME Metrics

Innovation & Digitisation;

• Make Innovation real and get more client intelligence from our data
• Revolutionising digitisation of business process 
• Become the ‘’Bank of the Future’’ by strategically re-engineering end to end process and laying the foundation of Trade of the Future.

Business

Engagement 

• Stakeholder engagement to update on client Performance, Bottlenecks and opportunities for Trade Client onboarding and migration to e-channels.
• Client engagement to understand Client’s needs and to reduce disruptions / discrepancies in Transaction process flow.
• 5% improvement in Client TAT for all trade products

Processes

• Ensure that all Trade related products / applications / documents are processed against laid down procedures, Product Programmes, Country Addendums, Local regulatory requirements, service standards and key control standards. 
• Ensure compliance of all internal procedures, operational controls, local regulation, and ICC rules.
• Also ensure compliance of all Trade Operations Circulars as and when received and ensure completeness of all mandatory e-learning’s without over dues.
• Receive, register and scan over the counter transactions and perform -pre-processing checks for Guarantees, export & Import Products and open account finance within 2hours of receipt.
• Ensure that all original documents are as per agreed processes 
• Ensure completeness of the applications and supporting documents received over the counter
• Proactively manage workflow for OTP/DTP and ensure that all transactions received are processed on a timely basis. Any backlogs should be accounted for with accurate justification. Ensure follow ups are done in a timely manner.
• Provide timely response to customer and stakeholders for any queries raised on transactions.
• Ensure that all control reports control/transactional reports are reviewed, and appropriate action taken

People & Talent 

• Continuously adopt training opportunities to further expand technical and soft skills knowledge. 

Risk Management

• Ensure that any risk issues in the unit are identified and logged within agreed timelines. Risk issues to be tracked for closure within agreed timelines 
• Ensure that any Control Sample Test exceptions raised in your area reviewed and adequate controls enforced to avoid repeat
• Ensure adherence to Trade Policy and Procedure Guide, CDOIs , circulars, Exchange control, Sanctions, AML.

Governance 

• Carry out daily control reports ensuring that any exceptions are immediately addressed and escalated 
• Ensure smooth functioning of Trade Operations 
• Organisation of workflow to achieve maximum productivity.
• Maintain oversight and ensure governance over all outsourced processes you manage and all dependencies on any Trade Operations core aspect of the processes including inter-departments, regulators, GBS,

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Client, Relationship Managers, Client Managers, Transaction Banking Product, GBS, Risk and other support functions

Other Responsibilities

General

• Processing customer transactions in line with agreed SLA
• Ensure dual control is always maintained where applicable
• Ensure that all customer queries and requests are responded to within 24 hours after receipt. Advice inability to process immediately to all stakeholders 
• Adequate start of day and end of day processes to ensure operational safety.
• Continuously improving workflow by automation and use of e-channels.

Reconciliation:

• Comply with reconciliation requirements of Trade products and accounts.
• Provide local finance with all reconciliation periodically in line with policy
• Provide all necessary assistance to ensure nil overdue items in reconciliations.
• Aid in investigation of any overdue items when applicable
• Embed Here for good and Group’s brand and values in Trade Operations and TTO (Technology, Transformation and Operations); Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); reconciliations, FCS.

Skills and Experience

• Manage risk    
• Solve Problems    
• Manage Conduct    
• Build Resilience    
• Collaborate    
• Communicate    

Qualifications

• Education - Matric/Tertiary
• Training
  • Trade Products Knowledge
  • Sound knowledge and understanding of the provisions and definitions of International Trade standard guidelines  
  • Good understanding of Documentary Trade and Open Account Products
  • Multi-skilled in the handling of all trade transaction processing.
• Languages - English, any other local languages