Test Analyst - Digital at Santam Insurance

KEY RESPONSIBILITIES

• Effective prioritization, planning and delivery of test results and reporting
• Lead a team to ensure adherence to quality standards and timeous delivery
• Carry out quality assurance procedures to ensure that all digital tools and services meet minimum organisation standards and end-user requirements
• Create and review test cases, test data and test targets for functional and non-functional test requirements and link test cases to business/systems requirements to ensure traceability
• Thoroughly test software to ensure proper operation and freedom from defects and contributes to the release decisions and analysis of production defects 
• Document all problems, work to resolve them and report progress on problem resolution to management
• Continuous learning to build domain knowledge regarding Digital, AI, Data, other systems in the environment, short term insurance, technology trends 
• Assist with incidents and user support e.g. resolution of enquiries or production issues
• Provide support and collaborate with business analysis, project management, automation testing and development competencies to confirm scope and duration of testing and ensure alignment
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the testing, short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes

QUALIFICATIONS AND EXPERIENCE

• Testing certification (e.g. ISTQB – Test Analyst or similar) 
• 3-5 years relevant testing experience that includes the following:
• Experience in software testing methodologies, test planning, test cases development, execution, and quality assessment of test cases 
• Experience in working with a manual testers toolkit - Atlassian suite incl. Jira, Confluence, Test case management tools e.g. X-Ray, and integration tools like Postman and Soap
• Experience with agile way of working and methodologies
• Experience in working in software project environments 
• Experience in the short term insurance industry advantageous
• Testing experience in the Digital environment (i.e. testing mobile (Android, iOS), internet and web based platforms and applications)

SKILLS

• Strong analytical and problem solving skills and attention to detail
• Customer service orientation and collaborative interpersonal style
• Effective communication skills, both written and verbal
• Ability to remain calm and focused under pressure and effectively deal with conflict situations
• Ability to manage own workload and timelines
• Ability to be organized while working in a complex, fast-paced and dynamic environment
• Ability to work independently and collaboratively
• Ability to take ownership, lead and initiate action and drive actions to completion
• Planning and organizing
• Negotiating and influencing