Telesales Consultant at Discovery Limited

Key Purpose

• This position is based in a Discovery DFC Contact Centre, and reports to the Sales Team Leader. The successful individual will be required to conduct outbound Life (long term) telesales.

Areas of responsibility may include but not limited to

• Achieve sales target
• Achieve quality target
• Work on a dialer, overcome objections
• Co-ordination of own administration
• Identifying sales opportunities
• Assisting clients with queries and servicing requests on their policies with managing all queries through to resolution
• Retention of clients

Personal Attributes and Skills

• Target Driven
•  Team Player
•  Goal orientated
•  Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• RE1 qualification
• Knowledge of Life products
• Tertiary qualification (advantageous)
• At least 2 years long term sales experience, preferably in an outbound telesales environment