Telesales Agent - Durban at Relx

Key Accountabilities:

Revenue

• Achieve sales targets by medium
• Maintain healthy sales pipeline that is reflected in CRM.
• Maintain required call rate
• Call on existing clients as well as develop new business
• Source own leads
• Sell based on campaigns as required
• Resolve customer queries
• Assist with collections as required
• Establish and maintain key stakeholder relationships
• Report to the Telesales Senior Supervisor regarding invoiced sales, pipeline, campaigns
• Record all customer interaction on CRM

Competencies:

• Telesales skills
• Positive attitude
• Enthusiastic
• Energetic and driven
• Determination and persistence
• Influencing skills
• Analytical skills
• Relationship management skills
• Able to work autonomously – self-starter
• Listening skills
• Negotiation skills
• Good people skills

Internal Interactions:

• Product Owners
• Collections Team
• Administration team
• Field Sales team
• Management team
• IT
• Sales Enablement team
• Warehouse

External Interactions:

• Non-Key Account Customers
• Customers requiring training (after sales service)
• Decision makers

Minimum Requirements:

• Matric
• Complete or partial tertiary qualification is essential, preferably in the areas of law, HR or financial services
• Proven telephonic selling experience is an advantage
• Minimum of 7 years of working experience.
• Computer literate with knowledge of MS office suite of applications