Telesales & Account Manager at SydSen Recruit

Key Responsibilities:

• Outbound Sales Calls: Engage potential customers through outbound calls, introducing their cutting-edge products and services, and understanding their needs in the fashion, fabrics, and textiles industry.
• Lead Generation: Use effective questioning techniques to identify and qualify sales leads, ensuring a robust pipeline for continued growth.
• Product Knowledge: Develop a deep understanding of our products/services, enabling you to articulate their features, advantages, and benefits to potential customers.
• Customer Engagement: Build lasting relationships by addressing customer inquiries, concerns, and objections with courtesy and information.
• Sales Closure: Utilize proven sales techniques to achieve targets, close deals, and surpass monthly and quarterly quotas.
• Data Entry: Accurately record customer information and sales activities in our CRM system to maintain a streamlined process.
• Follow-Up: Nurture and convert leads into sales through strategic follow-up calls, ensuring customer satisfaction.
• Product and Market Feedback: Provide valuable insights on customer reactions, market trends, and competitor activities to enhance our sales and marketing strategies.
• Compliance: Ensure strict adherence to company policies, industry regulations, and ethical standards.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Knowledge & experience in the Fashion and Fabrics & Textiles industry is highly preferred.
• Proven experience in telesales or a similar sales role.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening skills.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Familiarity with CRM software is a plus.
• Persistence, resilience, and a positive attitude.
• Strong organizational skills and the ability to multitask.