Telematics Administrator at Fidelity Services Group

Job Summary:

• We are seeking a skilled and experienced Telematics Administrator to oversee the day-to-day management and maintenance of our telematics systems.

Key Responsibilities:

• Create client profiles on various platforms
• Activate billing on system
• Ensure accurate unit information loaded
• Manage and monitor telematics systems to ensure accurate data collection and analysis
• Troubleshoot technical issues with hardware and software components of the telematics systems
• Collaborate with internal teams to optimize telematics performance and efficiency
• Manage B2C portals for seamless user experience
• Execute unit renaming tasks
• Maintain and update emergency contact information regularly
• Primarily engaged in administering the IoT/ Sigfox panic system
• Units correctly issued to customers
• Generate reports on battery levels and unit statuses
• Perform bulk uploads efficiently on B2C portals
• Manage escalations, contact numbers and alert notification uploads
• Facilitate linking and de-linking of pre-used devices
• Conduct serial number scanning accurately
• Handle warranty processes, including device returns and replacements via manufacturer
• Coordinate with Amber support desk to resolve issues promptly
• Be prepared to work afterhours should the need arise
• Ad hoc tasks when required

Qualifications and Attributes

• Matric
• MS office competency (Excel, Word, PowerPoint)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work independently and as part of a team
• Attention to detail
• Strong administration skill