Technician (PE) at iOCO

What you'll do

• Medium to High Level Technical Support on systems, hardware and software (Onsite, Remote, Telephonic)
• Customer Technical Liaison
• General Fault Finding & Troubleshooting
• Infrastructure Fault Finding & Commissioning
• Project Commissioning
• System Commissioning
• Technical Training (Customer & Internal)
• Technical sales lead development
• Service Calls: Support on all hardware/software installed on all
• Ability to assist HLS with issues in various databases for example SQL Express etc
• Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets
• Constant communication with customers to ensure that they are kept updated on any tickets or service issues being
• Small Installations: Project Coordinating all new installations by making sure that client knows requirements as well as meeting deadlines
• Maintenance: Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier Accurate and up to date maintenance documentation to provide proof of the services rendered.
• General admin duties include: Timesheets/ Documentation/ Reporting/ Health & Safety
• Training – Customer Training, Supplier Training, Training of Technical Assistants
• Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or
• general participation

Your expertise:

• Function related experience: 5 years+
• Leading teams: 2 years
• Project experience: 2 years
• 3+ years security software & hardware installation experience
• 5 + years BES/SQUBE or SYNERION Software & hardware implementation and commissioning experience
• Networking Skills – TCP/IP, DHCP, Static & VLAN (N+ will be beneficial)
• Electronic Skills – Low Current Power,
• Experience in installation of Turnstiles, Vehicle Barriers, Mantraps
• Experience and certification in the installation & commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)
• Experience and Fire Certification an advantage
• Building Management design and implementation an advantage - Tridium
• Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems
• Structured and methodical with fault
• Access Control Skills
• CCTV Skills
• General Market Knowledge – Understanding high demand of Customer Service
• Software installation
• Hardware installation skills.

Qualifications:

• Gr 12 or equivalent College diploma
• MCSE and or N+/A+ or DIP Electronic/Electrical Engineering, an advantage
• Access Control and or Time and Attendance system(s) training certification
• SQL Language Query Experience/Certification an advantage
• Microsoft Office    competent   (Word,   Excel,   Visio,   and PowerPoint)
• PSIRA Certified (Grade E-C)

Qualifications preferred:

• CCTV – Hikvision, Bosch, Milestone
• Access Control – Impro, Gallagher, ZK
• Fire – Ziton, Technoswitch
• Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos
• Basic Electronic