Technician Kia South Africa at Motus Holdings Limited

Job Purpose

The successful candidate will be responsible to provide technical service diagnostics advice and support in order to increase operational quality and turn around time, through the execution of predefined work objectives as per agreed standard operating procedures.

Key Responsibilities

• Escalate unresolved issues to management and process owners.
• Report on transactional and process activities to enable timely decision making.
• Identify and develop solutions to improve operational service and quality.
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Adhere to SOP’s within the area of accountability.
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.
• Provide advise and support to technicians to resolve identified diagnostic problems.
• Quality check technicians work to ensure compliance to manufacturers standards, warranties and approved modifications etc.
• Provide a fault finding and systems diagnostic service on vehicles to aid and speed the work of mechanics.
• Inform and educate customers on technical fault findings and corrective action taken, to ensure retention of existing customers; increase sales revenue and increase the organisational customer base.
• Execute work activities effectively and efficiently in order to prevent financial losses.
• Broaden the understanding of customer service delivery principles and provide specialist support to meet or exceed customer expectations.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
• Participate in forums that positively contributes to knowledge improvement.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing; learning and integration of own knowledge.