Technician, Client Technical Support at Dell

Join us as a Technician on our Client Technical Support team in Johannesburg to do the best work of your career and make a profound social impact.
What you’ll achieve

• As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Solve complex problems for customers with challenging expectations
• Document and analyze relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue
• Ensure that customers are treated with highest degree of respect
• Drive operational excellence through quality closures and proper escalation of issues
• Have the opportunity to mentor and coach other team members

Take the first step towards your dream career

• Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 0 - 12 months since graduation or completion of education with a background in IT or Computer Science
• First-rate customer focus, phone etiquette and work ethic
• Excellent communications skills
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements  

• Internship experience is a plus