Technical Team Manager at Quantanite

Duties and responsibilities

• Effectively manage the customer relationship, consistently providing excellent customer service and assisting in achieving the departmental goal.
• Handling queries through Omni-channel platforms, such as telephonic, email, and or chat.
• To undertake business administration tasks including efficiently processing all customer queries.
• You will be identifying customer’s needs through effective communication and passionate customer service.

Essential:

• Customer service centric with a HIGH level of empathy towards customers
• +3 years Customer Service Team Leader
• Experience in working with international customers; ( Added advantage)
• Post matric qualifications;
• Experience in the hospitality industry
• High proficiency in verbal & written English
• Exceptional administrative skills with sound planning, organizing, and time management skills, with sound follow-through after contact with customers
• Problem-solving and solution-driven mentality.
• Positive, motivated mindset
• Patience and the ability to apply active listening.
• Receptive to feedback takes directions and is aware of development areas
• Knowledge retention- ability to learn and retain the knowledge of our product and services
• Having worked in a travel booking environment will be advantageous

The ability to:

• Prioritize and manage workflow
• Resolve conflict situations amicably
• Find effective solutions for customers
• Effective problem solving and decision-making skills
• Multi-task and cope with high work volumes
• Work under pressure to meet performance KPIs and client service level agreements
• Effectively share knowledge and expertise with customers and staff
• Be agile and able to adapt to change in a fast-paced environment