Technical Specialist at PPS

Qualification:

• Post Matric qualification or on this path (compulsory).

Knowldege & Experience:

• Minimum 2 years’ service and administration experience.
• 3+ years industry experience will be an advantage.
• Coaching skills.
• Ability to work in a self-directed, fast-paced environment.
• PPS Mutual Product knowledge will be an advantage.

Duties and Responsibilities

• Participation in user acceptance testing [depending on shift]
• Post Implementation Support
• Continuously improve quality of service delivery through identification of issues on Tier 1 systems that prohibits delivering the expected service
• Attend to Fresh Service and Technical Support mailbox within the agreed SLA
• Reduce manual intervention
• Attend to the Manual Solution workflows within agreed SLA
• Testing Solutions for specific members to activate it in production 
• Assist with Business testing through the process
• Test production after the build has been released to production.

Behavioural Competencies:

• Knowledge of PPS Mutual products relating to claims administration.
• Attending to claims communication, administration and follow ups
• Excellent communication skills, verbal and writing for claims administration
• Post production testing to be completed after each release and sign off provided based on the shift. This will only be required if the Claims Technical Specialist is on the late shift.
• Continuously improve processes to deliver a better service and improve quality, this include processes on manual interventions. 
• Ensure that the Fresh Service tickets, and  Technical Support mailbox  is attended to, and provide the relevant guidance to the Operations team.
• Start the correct Manual Solution workflows, with the documentation attached. This process include the Red Flags on Hidden Plans on InTouch.