Technical / Specialist Maintenance Manager WC (Western Cape) at Surgo HR & Training

ROLE PURPOSE

• To manage and coordinate the technical / specialist maintenance related functions to ensure that our clients buildings and projects in the Western Cape are effectively and efficiently maintained.

ROLE DELIVERABLES

Key Performance Areas Activities Key Performance Indicators

• Technical Maintenance
• Plan, coordinate, and assign activities to the maintenance team. (Prioritize critical items)
• Provide input into the development of the reactive and planned maintenance budget.
• Co-ordinate department activities with other department activities and or programs, including the scheduling of meetings and the resolving of problems.
• Respond to emergencies timeously as needed.
• Ensure that health and safety protocols are adhered to.
• Train staff safety at workplace skills. (monthly and record)
• Perform some technical maintenance tasks where needed.
• Monitor and manage the quality of work performed by the maintenance team.
• Maintenance procedures effectively implemented
• Work order roll-over from one year to the next is not more than 10% of total work orders received.
• Ensure maintenance staff completes a minimum of 4 reactive work orders per day.
• A safe workplace is created with few or no incidents.
• Maintenance work is planned and scheduled to ensure quick response times
• Maintenance completed meets quality requirements

Key Performance Areas Activities Key Performance Indicators

• Provide technical expertise to contractors and or maintenance team.
• Most efficient practice is followed to complete tasks.
• Administration
• Manage and report on actual expenses vs approved budget.
• Prepare reports related to materials and supplies used to complete work.
• Ensure an adequate supply of repair and replacement materials.
• Report weekly on all critical issues on site.
• Complete tasks in action item list timeously and report on this weekly.
• Maintain good records related to all aspects of assets in the WC.
• Attend to special assignments given by the Operations Manager as a matter of priority.
• Inspect and evaluate reporting from supervisor and staff (i.e. timesheets, work orders, etc.)
• Maintenance expenses are within the approved budget.
• Stocktaking matches material requested, bought, and used.
• Accurate reporting and records are maintained
• Reports are submitted accurately and in time.
• Staff Management
• Build an effective and successful team.
• Manage staff disciplinary processes as per labour law requirements.
• Address staff issues and concerns.
• Performance management of staff including:
• Conducting monthly one on ones
• Conducting annual performance reviews
• Defining performance objectives and outcomes
• Focus on skills development
• Staff performance outcomes achieved.
• Staff are content, positive, and performance driven.
• Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.

ROLE REQUIREMENTS

• Qualifications and Experience
• A minimum of a Grade 12 or NQF 4 is required.
• At least 5 years supervisory experience, preferably in a technical maintenance environment.
• Basic MS skills are required (Word, Excel and Outlook)
• ABET 4 literacy and numeracy

Skills

• Communication
• Customer service
• Relationship management
• Financial accounting and budgeting
• Planning and organizing
• Problem-solving
• Performance management
• Gathering and analyzing information
• Maintenance planning
• Safety and security standards
• Computer (MS word, excel and outlook)

Attributes

• Emotional control
• Assertiveness
• Persuasion
• Interpersonal skills
• Attention to detail
• Situational sensitivity

KEY INFLUENCES

• Internal
• Operations Manager
• Regional Manager
• Client Services Manager
• Housing Manager and Supervisor
• External
• Tenants
• Service providers
• Stake Holders