Technical Lead SA & SSA - Technical Operations at Fresenius Medical Care

Leadership

• Identifies and drives changes in a future-oriented, solution-oriented and proactive manner
• Ensures a strong and motivated team by driving the alignment between the team members and the targets, setting, and monitoring according to area of responsibility (global->region->cluster->local)
• Drives people development by identifying and coaching talents and ensuring a transparent and participative communication
• Demonstrate actively and pragmatically holistic leadership principles
• Uses the performance management process to support a culture of engagement and empowerment
• Creates an open-minded atmosphere to allow innovative thinking by encouraging others to express their individual point of view, listens carefully to extract business potentials
• Disciplinary responsible for assigned local staff members

Management and Steering

• Implement and run defined operational structure
• Actively engage with respective functions on the entire employee’s life cycle
• Supports current activities to emphasize and reinforce growth, development and advancement by ensuring customer-oriented, value-adding solutions  
• Monitors achievement and reports results to the Cluster Management, developing corrective actions where necessary
• Monitor & Support budget planning, ensure transparency on cost structure
• Stimulates cooperation and exchange of knowledge and experiences between all organizational units
• Ensure cover at all times in the periods of absence and allocation of responsibilities to deputies as required

Management and Steering 

• Conduct regular review onsite meetings with assigned local staff (team members) and document and implement and monitor actions arising from discussion areas
• Prioritize upcoming project and service requests and assign them within the team
• Be responsible for aspects of inventory needs based on actual service tasks and standards
• Monitor the standards of service delivered to customers in assigned area of responsibility
• Maintain the highest quality technical service to all customers in the region, ensuring that all planned and unplanned maintenance is achieved in a timely and efficient manner and documented accordingly
• Responsibility for overseeing resource time management and reviewing allocation of work (system) Technicians to meet customer Technical Service delivery requirements
• To review and implement any non-conformity and audit actions that may arise
• Engage actively with local commercial team to align business plans and contract terms – for service relevant aspects.
• Establish suitable Key Performance Indicators for own team to monitor process performance and manage value added to the business

Operations 

• Coordinate service tasks provided to customers across applicable product and service portfolio
• Self-responsible planning and organization according to supervised area
• Reports non-conformities to respective functions incl. engaging into RCA and CAPA-process as required.
• Assess intended changes on service-related contract obligations and align with TO Cluster Head
• Ensure that all SOP’s relative to the role are followed
• Evaluate staff performance – also in terms of training needs
• Optimize Boot Stock requirements on product & technician level based on defined supply chain agreements
• Organize regular technician meetings and workshops transferring up to date information and knowledge
• Support the Technical Services customer and Technician support helpline
• Coordinate and assist in the implementation of technical upgrades of equipment and modifications where necessary
• Supports creation and calculation of customer specified offer considering actual market situations based on subject matter expertise
• Interact with the relevant business teams, having a full understanding of the local, cluster, regional and global objectives

Quality, Legal & Compliance

• Follow and comply with all relevant FME policies, guidelines, manuals, and SOPs in the version as amended from time to time (“FME Policies”)  
• Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
• Ensure compliance with all applicable local laws and regulations  

Required training and education:

• Educated to HNC level or university degree in electrical and electronic engineering or equivalent, preferably in health care facilities

Required professional experience (in years):

• Profound professional experience (> 3 years) in equivalent or similar functions ideally in a healthcare or healthcare-related business environment

Required personal competencies:

• Good leadership skills and management techniques following good leadership principles
• Innovative management and out of the box thinking to identify various ways of dealing with upcoming situations
• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex issues incl. transfer into local activities
• Strong ability to adapt to changing environment
• Professional attitude characterized by a result, quality, patient and customer oriented working style  
• Team Player with a strong drive to create positive work environment, able to motivate and empower employees
• Strong analytical and problem-solving skills with proven ability to organize and analyse data   
• Very structured way of working with strong focus on efficient and effective processes even under pressure 
• Strong ability to set priorities and self-manage high volume workload