Technical II, IT Operations (TCF) at Concentrix

What you’ll be doing

• To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues and assist in activities to achieve business objectives.
• Managing Infrastructure Engineering 
• Prioritization in the maintenance, development, and implementation of infrastructure solutions.
• Leading the engineering team to take a variety of engineering and architectural solutions and implementing them into end-to-end technology operations.
• Developing efficiency and automation into all infrastructure solutions that will operate in a large-scale environment.
• Establishing strong partnerships with Infrastructure Technology vendors ensuring that contracts are in place to support the services provided to the infrastructure team.
• Ensuring that the correct software and tools are in place to manage a large-scale infrastructure including OS selection, software monitoring, device monitoring, OS patching, and configuration management.
• Working with peers and other technology team branches to ensure that all KPIs are met within the region.

What you’ll need

• Prior experience of managing Vulnerabilities across Servers and End User devices.
• Management of Active Directory, Group Policy, Scripting (PowerShell, VB Script and Terraform).
• Able to work on Windows Server (2008, 2012, 2016, 2019) and End user environments (Windows 10 Pro).
• Able to manage Virtualization environments (VMWare, Hyper V, Nutanix).
• Able to manage application patching (Chrome, Edge, Adobe, Citrix etc)
• Technical troubleshooting of routine hardware and software issues. 
• experience with mass deployment of software using GPO, SCCM, PDQ, Manage engine.
• implement new projects, reporting, excel skills.
• support operational requirements within short timescales.
• supporting change management initiatives.
• understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft, VMWare, Nutanix etc.
• Escalate complex problems to appropriate Team members.
• Contribution and upkeep of the team Knowledgebase.
• Results focused and committed to high personal standards and a desire to develop via self-study and formal training.
• Ability to work with wider Technology team and work on requests based on priority and severity.
• Experience of managing the Linux environment patching (desirable).