Technical & Functional Training Officer at Ares Holdings

Skills & Knowledge required:

• Relevant degree
• Understanding of training design, development and delivery
• Advanced Excel
• Facilitation Skills
• Communication skills
• Ability to understand, use and learn modern technology
• Strong interpersonal skills with the ability to work effectively in a diverse environment
• Cross-functional awareness / organisational understanding
• Customer service orientation
• Conceptual thinking
• Ability to decide on a comprehensive sound course of action and commit to a definite course of action
• Team leadership in respect of utilising expertise of manager / supporting staff members
• Valid driver’s license & own transport
• Willingness to travel

 Responsibilities:

• Designing, developing, and preparing quality training materials customized to departmental and role specific needs
• Ongoing refinement and improvement of available training materials and resources to reflect changes in policies, procedures, and industry best practices
• Contributing to programme and content development, and improvement of resources in collaboration with subject matter experts
• Ensuring that training is delivered by means of appropriate training methods which ensure that learners acquire knowledge and skills as required for their roles
• Ensuring that appropriate assessment methods and techniques are used to aid learners' development and achievement of competences as required by their roles
• Creating and conducting various forms of assessments to test knowledge transfer
• Ensuring all training is delivered and completed successfully with a measure of success attached
• Monitoring the effectiveness of the training and building improvement plans where needed
• Undertaking all relevant training administration activities including maintenance of accurate records of training activities, including attendance, assessments, and evaluation
• Identifying potential areas for standardization of processes and policies
• Creating and maintaining role specific technical and functional skill matrix as required
• Conducting workshops with Trainers to improve their knowledge and skills
• Maintaining strong working relationships within the department and with other departments
• Staying up-to-date with industry trends, best practices, and new technologies to continuously improve training programs