Technical Coordinator at Sanlam Group

What will you do?

• This role is a technical support function providing admin and coordination support for planning, commissioning, testing, optimising, analysing and diagnosing problems of infrastructure architecture solutions. It requires monitoring of several IT related project tasks and deliverables in support of solution architecture project milestones, ensuring that infrastructure requests are implemented accurately and timeously. 
• It will provide the opportunity to come up with process improvements and optimisation initiatives. It will aslo include general admin related tasks such as preparation of progress reports for all work performed, updating documentation, presentation compilation and time capturing.

What will make you successful in this role?

Logging of requests for architecture deployments:

•  Server deployment request
•  Reserve proxy requests
•  Load balancing requests
•  DNS requests 
•  Firewall rule requests
• Tracking of requests logged and ensuring timeous delivery thereof.
• Functional testing of deployments to ensure implementation aligns to architecture design.
• Delivery of health checks on implementations.
• Drawing and upkeep of solutions architecture diagrams according to instructions from the architect.
• Collaboration with business IT teams to ensure business implementation aligns to architectural design and SGT standards.
• Gathering of technical information required to design and implement solutions.
• Assist to ensure that solution documentation and solution packs are updated upon solution / project implementation.
• Assist in troubleshooting project and BAU incidents.
• Coordination of technical tasks in BAU initiatives or business projects and ensuring delivery of tasks.

Admin related tasks:

• Preparation of progress reports
• Presentation compilation
• Creation and filing of Architecture Diagrams (under guidance of the Solutions Architect)
• Compilation of Quotations for Architecture Solutions (under guidance of the Solutions Architect)

Qualifications

• Grade 12
• Relevant IT Degree or Diploma is recommendable 
• Relevant accredited courses/IT certifications (A+ & N+ & S+) would be advantageous. Including,
• CCNA
• Project Management
• ITIL
• MS Visio/Draw

Knowledge:

• Server concepts and technologies
• Firewall concepts and Firewall rules
• Reverse Proxy concepts
• High Availability and clustering concepts
• Network VLANs and routing
• Application hosting
• MS Office suite, SharePoint and Visio
• Understanding of Financial concepts

Experience:

• At least 2 years relevant working experience

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Plans and aligns - Contributing through others