Technical and Simulation Support Officer at Stellenbosch University

Duties/Pligte        
The incumbent will be involved in the following:

General Technical Support

• Setting up audiovisual systems for sessions;
• Troubleshooting hardware and software issues;
• Liaising with the IT Department on software updates for all computers in the SCSU;
• Setting up Teams meetings for streaming sessions;
• Streamlining and improving technical processes.

Simulation Support

• Preparing for teaching sessions (venues, equipment, disposables and technical requirements);
• Establishing and maintaining connectivity of manikins, AV system, monitors and WiFi;
• Maintenance, repair and cleaning of manikins and task trainers;
• Liaising with company representatives in case in-house repairs are not possible;
• Overseeing software updates for all equipment;
• Training the Faculty in simulation technology;
• Maintenance and repairs of the QCPR manikins;
• Lending assistance to students in case of technical difficulties related to equipment, and obtaining practice materials.

 Equipment Inventory

• Assisting the line manager and administrator with asset register updates and management;
• Signing in and out of loan equipment on the fifth  floor.

Maintenance

• Reporting any maintenance issues to Facilities Management or relevant department;
• Reporting any damages and repairs that need to be done.

Occupation Health and Safety

• Accepting appointment as OHS rep;
• Attending OHS training and meetings;
• Submitting monthly OHS reports.

General

• Performing ad hoc tasks as instructed by the line manager, e.g OSCE assistance and preparation, simulated patient duties, cleaning and repackaging.

Job Requirements/Pos Vereistes        

• National senior certificate;
• Computer skills (MS Word, Excel, PowerPoint, and Outlook);
• Has completed a Microsoft Office 365 training course within the past five years;
• At least one year of technical support experience;
• At least one year of audiovisual experience;
• Good verbal and written communication skills in both English and Afrikaans;
• The ablity to be a team player;
• Adaptability to a dynamic work environment.

Recommendation/Aanbeveling        

• CompTIA A+ training will be beneficial;
• Have experience in health profession simulation, or is enthusiastic to learn;
• Experience with Laerdal manikins and software;
• Some medical background;
• Some form of tertiary education (degree or diploma or certificate).