Team Leader: Section 14 and Payments at Sanlam Group

Key responsibilities:

• Set clear direction in respect of team goals, objectives and outputs, performance management, training, coaching and system related duties.
• Manage and monitor compliance and adherence to service level agreements.
• Monitor risk within the team, department and system and liaise with relevant parties to manage, decrease and or remove these risks. 
• Identify and inform Manager / Client Relationship Managers of any issues. (Escalation)
• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.
• Manage the administration of retirement funds across functional systems within SEB Core – managing the correctness of processing with relation to Sec14 transfers and all payments related to Sec14 transfers.
• Manage the correctness of Sec14 applications to the FSCA and execution within the regulatory framework
• Manage the correctness of operational processes by ensuring teams are following procedures and sign off of controls that will ensure high level of integrity in processing of work, recoding of information and reporting within the team.
• Collaborate and engage across various stakeholders for the planning and execution of the section 14 process, unclaimed benefits, liquidations and/or any other activities that relates to the payment of benefits.
• Manage professional verbal and written communication and reporting to clients. (Internal and external)
• Investigate, resolve and respond to internal and external client queries as well as FSCA queries. (Verbal and in writing.)
• Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)
• Ensure financial controls / risks are addressed and identify and resolve short comings.
• Manage and coordinate work distribution within a team to ensure optimal efficiency and adherence to service level agreements.
• Effectively escalate issues and concerns relating to the timely execution of tasks and make appropriate recommendations to remediate it.
• Identify gaps in training / development needs and ensure that team members are adequately trained on business processes and systems.
• Monthly reporting to management regarding the work.

What will make you successful in this role?

• Grade 12
• A relevant tertiary qualification will be advantageous
• Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous

Technical Competencies

• 1 to 3 years’ experience in managing a team will be advantageous
• 3 to 5 years’ experience in various areas of Employee Benefits / Retirement fund administration including experience in Sec14’s
• Proficiency in Microsoft Office (Excel, Word, Outlook etc.)