Team Leader: Sales Support & Internal Sales at DHL

In this Team Leader: Sales Support & Internal Sales position

• You will manage and steer group of Internal Sales Executives in the country.
• You will support plan and targets for Internal Sales Team based on country targets.
• You will drive performance improvement of Internal Sales group to achieve Sales Index.
• You will plan and manage the portfolio of small Business Customers of the Internal Sales Team.
• You will invest in critical relationships between Business Customers and DGF organization.
• You will take an active role in the development and coaching of Internal Sales Executives.
• You will support and facilitate Sales skills/process training relevant to the Internal Sales channel.
• You will manage and steer Sales Support Team in the country to ensure effective support of Sales channels and Trade Lane Team with:
• Preparing quotations and contracts (incl. rate proposals and proposal writing)
• You will be supporting the customer contact by preparing customer documents.
• You will be supporting the customer planning and implementation process.
• You will be providing customer information, supporting the identification and qualification of Sales leads.
• You will be analyzing Sales Index.
• You will be preparing business reviews as well as Sales reports e.g. Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers.
• You will coordinate support of the Sales organization by the Sales Support Administrators.
• You will acts as coach for the Sales Support Team.
   

Now, here’s what we need from you

• Matric
• Bachelor’s degree will be advantageous.
• 5+ years’ experience within the transport, logistics or freight forwarding industry (or similar service industry).
• 5+ years’ Experience in Sales in the industry with a proven record essential
• Experience managing a Sales /Customer Service team.