Team Leader, Fraud & Authorizations, Diners Club at Standard Bank Group

Job Description

• Lead  a team of fraud detection and fraud administration staff to ensure the effective delivery of the agreed team performance goals Manages and ensures accurate and effective authorisation, credit risk and fraud risk analysis within the prescribed mandates and procedures for Credit Mandate and Fraud Detection. Implement new systems to enhance and maintain fraud detection systems. Daily and weekly monitoring of Fraud performance Effectively manage the working environment (ergonomics, availability of resources, tools and infrastructure etc.)

Qualifications

Minimum Qualifications

• Type of Qualification: Diploma
• Field of Study: Risk Management

Experience Required
Business Enablement & Support

• Ability to manage and lead people in order to deliver high levels of operational excellence and customer service. Minimum of 3 years experience in a leadership role in fraud or similar environment.
• Comprehensive knowledge of transactional systems, processes and procedures in the industry.
• Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking.

Additional Information

Behavioral Competencies:

• Checking Details
• Directing People
• Examining Information
• Following Procedures
• Making Decisions

Technical Competencies:

• Data Management (Administration)
• Fraud Detection and Management
• Fraud Investigation
• Query Resolution
• Risk Awareness