Team Leader: Claims (Pinelands) at Old Mutual South Africa

Job Description

This role is a Team Leader in the Corporate Client Servicing and Operational environment. The individual will manage a Claims team, pertaining to all functions of non-risk claims. The individual needs to be an have an extraordinary passion for positive customer outcomes while driving and achieving daily and monthly operational targets. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.

• Manages daily operational (client service and or administrative) delivery within specific functional area.
• Delivers, maintains and enhances service / work standards and work quality via a team of specialised staff, within a given processes.
• Drives operational excellence through area of supervision.
• Owns operational efficiency, quality, operations scorecard targets, including people
• Manages employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management)
• Accountable for technical decision making of a function as well as management of work volumes / flow.
• Implements effective and appropriate operational processes
• Establishes and maintains client / customer relationships.
• Builds relationships with peers, colleagues and multiple stakeholders across business areas and value chain.
• Could take accountability for the implementation of a strand of an operational project.
• Extensive experience in day to day management.
• Manages between 15 and 25 staff (could include some specialist staff).

Role qualifications and Experience:

• Matric (essential)
• Undergraduate degree (preferable)
• Experience with process improvement methodologies
• Experience with Leading people
• Strong analytical and problem-solving skills
• Strong interpersonal and client relationship skills
• Strong communication skills (both verbal and written)
• Proven ability to work independently and proactively
• Passionate team player
• Computer literacy essential (Word/Excel/Outlook/Powerpoint)
• Excellent communication (verbal & written) and interpersonal skills
• Superfund product knowledge advantageous
• Experience in S37D claim management advantageous
• Old Mutual Compass, EMS and AWD System experience advantageous
• Excellent Reporting skills