Talent Pooling - Manager: Offshore Trade Processing & Settlements at Liberty Group South Africa

Purpose

• The purpose of the job is to manage and review the daily trade transactions processed by the Offshore Trade Processing Administrators.
• The manager is also responsible for supporting the team Senior Manager and fellow Managers from respective teams within the greater Trade Processing Area.
• Responsibilities also include dealings with internal and external stakeholders, management of turnaround times and any complex or out of BAU transactions that may impact the team.
• Being accountable for continuous team performance and strive for excellence in their deliverables and the teams.

Job Objectives

• Ensure to have a full understanding of all the offshore trade processes in order to manage the staff effectively in getting trades processed accurately and timeously.
• Have a sound understanding of the internal /external systems and applications in order to assist Trade Processing Administrators with any issues encountered and for resolution of queries.
• Ensure bank recons are reviewed daily for all bank and scrip accounts to ensure accuracy of daily trade processing.
• Ensure that all payments are processed, checked and released accurately and on time, in line with the banking cut offs.
• Ensure all manual instructions are checked and instructed to the global custodian before the market deadlines.
• Resolve any settlement issues relating to STANLIB trades
• Oversee Processes relating to Initial Public Offerings and Private placements or transitions
• Ensure the administrators use process documentation as living documents to be updated regularly.
• Oversee the administrators’ instructions on bank account openings with custodians, management companies (mancos) and on internal systems.
• Maintain effective communication with internal and external parties, including custodians/mancos to ensure efficient and timeous resolution of queries.
• Ensuring that all deals, particularly, those close to month end are monitored closely to ensure they are processed timeously prior to month-end close.
• Ensure that details of any trade issues that occur (including the profit/loss) are communicated and recorded on the incident log for record keeping and control gap analysis.

Minimum Experience

• 5 - 8 years experience in a similar environment, of which 2 - 3 years at specialist level

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07]
• National Diplomas and Advanced Certificates [NQF Level 08] in Finance Economics and Accounting

Additional Minimum Qualifications

• The candidate should have an interest in the financial services industry
• A sound knowledge of global markets

Job Related Skills

• The candidate should possess a sound knowledge and working ability with investment management systems (Charles River) and the accounting system (HiPort) proficiency in Microsoft Excel and offshore markets is also beneficial. The ability to pay attention to detail is vital. The candidate should also be able to work under pressure. The candidate must have excellent interpersonal skills to be able to deal with the management of staff and other internal and external parties.

Process

• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles and processes.
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
• Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
• Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

• Manage client query processes and ensure that they are tracked and can be resolved in accordance with operational goals and standards.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Ensure customer satisfaction with regard to the quality of operational support provided by a team being managed.
• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Technical Competencies

• Product and/or Service Knowledge (Intermediate)
• Product Related System Application (Intermediate)
• Operations Risk Management (Intermediate)
• Operations Management (Intermediate)
• Efficiency improvement (Intermediate)

Behavioural Competencies

• People Management and Empowerment (Intermediate)
• Relationship Management and Networking (Intermediate)
• Judgment and decision making (Intermediate)