Systems Support (Supply Chain & Logistics) Mr Price Group at Mr Price Group

Job Description

• We’re looking for a Systems support expert to add value to our Supply Chain and Logistics team!

Responsibilities

• Respond to issues and queries logged by internal business users with regards to our internal Respond to issues and queries logged via various methods 
• Determining the nature of customer problems through asking relevant questions
• Guide customers through the problem solving process
• Run diagnostic programs to resolve problems
• Follow up with customers to ensure the issue has been resolved
• Gain feedback from customers about application issues and enhancements
• Effectively maintain the day to day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
• Documentation of daily procedures and compiling of System and training manuals (department specific)
• Participation in User Group meetings with the Divisions
• Ad hoc projects as they arise.

Qualifications

• IT Diploma or Degree (Or studying towards one) 
• Excellent business knowledge in a retail environment & great with people
• 2+ years’ working experience with:
• SQL Server
• Logging and monitoring 
• Microsoft Excel at an advanced levelJob Description
• We’re looking for a Systems support expert to add value to our Supply Chain and Logistics team!