Systems Manager - Remote at GVI

About the role

GVI is looking for an experienced Systems Manager to ensure the efficient and secure operation of GVI's systems, with a primary focus on maximising the value and functionality of Salesforce. Key components of this role will also include maintaining and optimising other software systems, ensuring integration across platforms, and recommending new solutions to meet GVI's needs.

Role and responsibilities:

• Maintain and Optimise Salesforce and other Systems
• Tailor Salesforce to meet the specific needs of GVI, ensuring it aligns with business processes and objectives.
• User Support & Training: Provide ongoing support and training to users to enhance proficiency, ensuring users can effectively leverage the platform.
• Data Management: Ensure data integrity, accuracy, and cleanliness within Salesforce. Implement best practices for data entry, data migration, and data integration from other systems.
• Regularly monitor and analyse system performance and usage metrics, identifying areas for improvement and implementing necessary enhancements.
• Troubleshooting and Support
• Security Management
• Compliance: Ensure usage of all systems complies with relevant regulations and internal policies, such as GDPR and POPIA.Innovative Problem-Solving
• Collaboration and Communication
• Stakeholder Engagement: Work closely with business stakeholders to understand needs and ensure technology solutions align with business goals.
• Collaborate with other teams to ensure cohesive system operations and integration, as well as to support broader organisational objectives.
• Strategic Planning and Innovation

About you

If you are ambitious, purpose-driven, and you have a great sense of humour,  we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.

Personal attributes:

• Attention to Detail and Analytical Thinking: high level of attention to detail, good at identifying and solving problems.
• Proactivity and Creativity: Takes initiative, open to new ideas, and thinks outside the box.
• Communication and User Focus: Clearly explains technical info, supports users, and enhances their experience.
• Teamwork and Adaptability: Collaborates well with different teams, flexible with work environments, and quick to learn new features.

Professional skills and experience:

• 3 years + Salesforce administration experience
• 5 year + experience within the IT industry
• 1 year + management experience
• Salesforce Administrator certification is advantageous but not necessary.