System Specialist at Nedbank

Job Purpose

• To manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through enabling others.

Job Responsibilities

• Achieve client satisfaction objectives in support of strengthened business IT collaboration.
• Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
• Deliver results in support of increased delivery capacity. Support increased delivery capacity.
• Ensure proper financing of the function.
• Manage and control budget for cost centre.
• Provide a flexible, low cost IT operating platform.
• Circumvent penalties imposed by third party agencies.
• Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
• Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Achieve operational excellence and support the implementation of business optimisation improvement.
• Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
• Support improved delivery capacity and capabilities.
• Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.
• Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business.
• Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees. 
•  Incident Management in the RBB Operations business
• Demand gathering from the RBB Operations business, assess possible solutions and driving delivery of these solutions to the benefit of the business.
•  Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
• Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Role Relevant Tertiary Qualification

Preferred Certifications

• SAFe accreditation advantageous

Minimum Experience Level

• 8 years IT Operations Experience, 5 – 7 years job relevant experience

Types of exposures

•   Background in system support in a technology environment
•     Minimum of 5 years Nedbank experience in a technology environment
•    Nedbank preferred software knowledge/experience

Technical / Professional Knowledge

• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Relevant system knowledge
• Client Service Management
• Daily Operations task planning

Behavioural Competencies

• Aligning Performance for Success
• Earning Trust
• Customer Focus
• Building talent
• Facilitating Change
• Influencing
• Driving for Results
• Planning and Organizing