System Administrator - JHB at Franklin Electric

• Responsible for supporting all assigned employees/the company in providing hardware and software support.
• Ensure that technological projects are successfully developed and deployed.
• Provide support for all user-assigned equipment, including desktops, laptops, and mobile devices.
• Supports all barcode systems equipment (Honeywell handheld scanners, Zebra label printers).
• Specifies and manages the installation of building access control and Closed Circuit TV systems; maintains and upgrades these when needed.
• Implements and upgrades all hardware and software of user equipment, including desktops, laptops, and mobile devices.
• Provides first level software support for JD Edwards.
• Maintains IT related physical and digital asset inventory.
• Understands and can follow ITIL best practice. Experience with ServiceNow or similar Incident/Request ticking system.
• Performs equipment regular maintenance imaging and backup of machines.
• Procures and successfully implements both hardware and software solutions to satisfy specific business needs in accordance with Franklin Electric Global IT standards.
• Assist with corporate-assigned projects.
• Maintains printers and multifunction devices.
• Performs other related duties as required or assigned.

RELATED EXPERIENCE

• At least three years of experience supporting end users/help desk.

EDUCATIONAL REQUIREMENTS

• Grade 12
• Bachelor's degree in computer technology, computer programming, information technology or related field.

SPECIAL REQUIREMENTS

• Defines problems, collects data, establishes facts, and draws valid conclusions. Interprets and extensive variety or technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Writes routine reorts and correspondence.
• Must be prepared to travel throughout SA and to Botswana as and when required.
• Fluent command of the English language (spoken and written) is a necessity.
• Basic command of the Afrikaans language will be advantageous.