Switchboard Operator - JBH at Tsebo Solution

Tsebo facilities Solutuion is looking for a Switchboard Operator To manage the switchboard facilities at Standard Bank in a professional manner

Duties & Responsibilities    
Generic Objectives

• Calls must be answered within 3 rings, 600 calls per operator daily.
• F7 return calls to be answered promptly.
• Every call must be answered with a standard greeting.
• Updating information promptly on the directory system and for the files.
• Ensure that there is adequate cover when leaving the board.
• ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards
• Adhere to the DSFM’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.

Ad Hoc

• Any reasonable action requested by management.

Skills and Competencies    

• Excellent communication and interpretation skills.
• Attention to detail and strong organisational skills.
• Ability to communicate in all levels of Management.
• Attention to detail and good follow up skills.
• Ability to manage conflict.
• Must be competent and professional.
• Ability to plan, organise and control own work effort.
• Ability to manage more than one situation at a time.

Qualifications    

• Grade 12
• 1 -2 years experience.
• A secretarial or telephonist certificate/diploma would be an advantage.
• Computer literate on Ms Office packages – Ms Word, Excel.