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At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
The Desktop Support Analyst provides second-tier support to colleagues for either PC, Mac, applications, and hardware. The position interacts with other IT areas to restore service and/or identify and correct problems. Coordinates configuration/installation and general troubleshooting of PC hardware and software. May recommend systems modifications to reduce user problems. Contributes to projects impacting the Colleague Services team. Escalates more complex problems to senior level Desktop Support colleagues.
Key Responsibilities Key Accountabilities And Decision Ownership
Must Have
Skills, know-how and experience:
Preferred: (2 or 3 Max)
Technical / Professional Qualifications
Key Performance Indicators
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