Supervisor - Store Commercial Operations SA at MTN

JOB DESCRIPTION
Mission/ Core purpose of the Job

• To provide day-to-day management, support and guidance to POS Owned Shops, implementing plans, controls and standards for optimum performance and alignment with Branded Retail Channel and MTN SA strategies.
• Through supervision of others ensures that MTN true purpose and core responsibilities to the customer and particular business situations/challenges are met as per the required standard

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.

• Administer and control available resources to achieve POS goals and objectives 
• Ensure staff satisfaction 
• Communicate goals clearly and facilitate achievement thereof 
• Manage and motivate team to achieve agreed goals and targets
• Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required 
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Evaluate and assess people performance 
• Build and enforce a customer centric approach 
• Build and maintain collaborative teamwork 
• Coach, guide and motivate team/ staff 
• Build professionalism, loyalty and commitment to the organization 
• Have the self-insight and flexibility to adapt to different situations 
• Live the MTN Brand – change and influence employees' behaviour

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.

None

Job Requirements (Education, Experience and Competencies)
Education:

• Diploma in Commerce (Marketing/Communication or related)
• Fluent in English and language of country preferable

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organisation

Competencies:
Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute – Clarifies priorities, plans, organizes and co-ordinates the work of others

Other:
Training:

• Products and Services
• Systems training

Authorities
As per MTN DOA

• Collaboration (Formal and Informal Relationships)
• Responsibility towards who are they and what do they receive from the incumbent.
• Direct reports:  none
• Matrix reports: Manager Branded Retail Channel 
• Key customers: Internal departments, Banks and Insurance companies 
• Key suppliers:  credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
• Relations:  other regions-   

QUALIFICATIONS
Education:

• Diploma in Commerce (Marketing/Communication or related)
• Fluent in English and language of country preferable