Subsidy and Beneficiary Administrator at Housing Development Agency (HDA)

Ref: HDA SBA012

Main Purpose: To extract data, verify correctness and accurately capture data onto defined computer databases and spreadsheets to assist in the effective evaluation and presentation of information for subsidy allocation and management.

Key Performance Areas:

Data Management

• Collect source documents from various sources (pay-slips / ID docs / affidavits / contracts etc.)
• Compile, sort and verify the accuracy and validity of documents and data.
• Compare data on current database with data on documents.
• Capture data from source documents and update data that is on the databases (when required)
• Maintain logs of activities and completed tasks.
• Complete subsidy applications for beneficiaries
• Make input in the compilation of lists for allocation and relocation of beneficiaries.
• Prepare and submit subsidy applications to the Provincial Department of Human Settlement
• Prepare relevant documentation and communicate this to project beneficiaries.

Documents Storage

• Scan all source documents.
• Save documents according to record and document storage protocols.
• Ensure all documents stored are clear and easy to read when accessed on system.
• Keep a record of files and documents relating to subsidy applications.

Quality Review

• Resolve unclear, garbled, or indecipherable source documents.
• Locate and correct data entry errors.
• Report inaccuracy and data errors to Subsidy Manager
• Track and report on inaccuracies and errors.
• Attend to ad hoc issues relating to the beneficiary management function.

Liaison

• Liaise on beneficiary management matters with:
• Local / provincial government departments
• Contractors
• Community Liaison Officers
• Project Management Team
• Assist with managing the helpdesk by attending to beneficiaries and ensure resolution of queries and other associated matters.
• Attend meetings as and when required.

Reporting

• Produce required reports according to requirements and defined timelines for:
• Subsidy Manager
• Contractors and
• Project Management Team

Qualifications & Experience

• Minimum of Grade 12 or similar qualifications
• 2-4 years’ experience in housing delivery environment or office administration and data capturing, at least 2 years must have been as a data capturer.
• Competent in MS Outlook, Excel and Word
• Experience in the Housing Subsidy environment.
• Must have a working knowledge of Human Settlement System (HSS)