Starke Ayres: Customer Service Clerk at Plennegy Group

Description

• A role has become available for a Customer Service Clerk in our National Customer Services area for the Production and Supply Chain Department. The purpose of this role is to ensure that all orders are processed promptly and efficiently as per Customer’s requirements.

RESPONSIBILITIES:

•  Handle customer inquiries both telephonically and by e-mail
•  Research required information using available resources
•  Manage and resolve customer complaints
•  Provide customers with product and service information
•  Enter new customer information into the system
•  Update existing customer information
•  Process orders, forms, and applications
•  Identify and escalate priority issues
•  Follow up on customer calls where necessary
•  Document all call information according to standard operating procedures

Requirements
REQUIREMENTS:

• Matric
• Computer Literacy
• Customer Relationship Skills
• Telephone etiquette