Specialist: UX Designer at MTN

Mission/ Core purpose of the Job
The Specialist: UX (User Experience) Designer is responsible to develop, evaluate, implement and influence world class user experience design for  for Website, Mobile Applications and other Digital Channels whilst conforming to the Group Finco brand fundamentals, through constant product evolution and iteration, and improvements to overall usability, information presentation and process

The incumbent’s core purpose is to optimise customer experience through usability studies, contributing to translating feature requirements into interactive and visual designs across platforms, and working closely with Technology teams and User Interface (UI) Designers
Context (Global influences, environmental / industry demands, organizational mission etc.)
Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities.

The incumbent must therefore ensure the successful delivery in context of:

• An expertise-based multicultural Fintech organisation
• A dynamic and evolving field of Telecommunications/Financial industry
• Revolutionary workforce practices which are bringing together global labour markets
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Dynamic legal and regulatory environment
• Agile ways of working
• Product and Customer driven operations

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 
Strategy Development and Implementation

• Support strategy execution in line with the overarching business and functional goals within area of specialisation
• Prioritise own workload, ensuring interaction with co-workers and other key stakeholders in developing implementation plans and executing them
• Support the formulation and implementation of Digital Channels strategy through financial modelling, analysis, and support

Operational Delivery

• Collaborate with Product Managers and business stakeholders to confirm business objectives and define user objectives and flows
• Collaborate with User Research Lead to conduct user interviews and usability sessions to gather and evaluate user requirements
• Collaborate with User Research leads to conduct user research
• Translate feature requirements into interactive and visual designs across all products
• Understand of user behaviour online (desktop, mobile & tablet), and best practice & thinking in this area
• Create new design concepts through wire-framing, journey mapping and prototypes to convey functionality and conceptual ideas
• Design user-experiences from wireframes and written specifications to user interface mock-ups and prototypes
• Work closely with the UI Designers to ensure adherence to design guidelines and best practices across all platforms
• Facilitate user testing and evaluate user feedback to further improve the concept or existing products
• Work closely with Development, Implementation and Opco teams to ensure successful implementation of the specified designs

Governance

Ad-hoc Meetings

• Participate and provide inputs in ad hoc meetings
• Execute day-to-day operations

Reporting

• Collate and prepare appropriate daily, weekly, and monthly activity and financial performance reports, in accordance with the measurement metrics set by management
• Prepare/compile agreed periodic activity and performance reports for the attention of management

Escalations

• Resolve escalations as per defined escalation / resolution procedures
• Notify escalations to senior specialist that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved.

Function Tactical

• Participate in adhoc and operational meetings
• Participate and provide input into tactical meetings as and when required
• Report at process level

Performance

• Assist in monitoring, evaluating and reporting on the performance and quality of products and services in line with defined functionalities and specifications
• Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to management
• Ensure effective execution of day-to-day operations and resolve operational issues as they arise
• Improve productivity and quality through leading practice initiatives.

Responsibility towards:  

Key external stakeholders:

• External contractors & partners
• Technological & Operational providers

Key internal stakeholders:

• Business verticals in Group Finco
• Support functions in in Group Finco
• Finco Opcos

Job Requirements (Education, Experience and Competencies) 
Education:

• 3-year Bachelor’s Degree / Diploma in Computer Science, Software Development or related field required

Experience:

• 2 – 3 years of experience in a UX/UI design role
• Minimum of 1 -2 years’ experience in a digital role, ideally at a specialist level, within the financial sector or banking industry, and telecommunications industry
• Experience in professional design projects that includes work with web/mobile applications
• Experience with Agile delivery and Development Operations frameworks
• Experience working in an Agile/Scrum development process
• Experience with design software and wireframe tools
• Strong creative background to support UX methodologies
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus

Skills

• Analytics and interpretation
• Business acumen
• Continuous improvement
• Dealing with ambiguity and complexity
• Delivery focused
• Digital mind-set
• Organizational agility
• Project management
• Presentation
• Relationship management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Relationship building
• Integrity
• Team Player
• Attention to detail