Specialist: Roaming Technology Information at MTN

JOB DESCRIPTION

• Roaming Voice / VOLTE / DATA / CAMEL - Ensure that all administrative and testing requirements are met to introduce roaming with new roaming partners. Ensure that roaming service is maintained with existing roaming partners by ensuring that change requests are implemented, sufficient capacity exists, etc. Requests for live tests (via e-mail and phone). Roaming agreement setup, IREG Testing, Billing verification (TAP) and Rates   
• Assurance – Provide high level support to roaming department as well as other business units within MTN to ensure that all roaming faults are attended to timeously and within measured SLA’s.
• Research – stay up to date with Roaming enhancements in the industry to improve roaming customer experience. Be a subject matter expert on International Roaming issues by studying global trends and networking with other professionals in this field, and by providing documented recommendations to various MTN departments. Look at automation processes within the roaming area to improve on BAU efficiencies.
• Expansions - Participate in the introduction of GSM evolutions (e.g. CAMEL, DATA, LTE, 5G, VOLTE) with roaming partners subject to the required roaming agreements. Support SMS Welcome / SMS Bon Voyage requirements as mandate by Consumer Business unit. Support Roaming Testing Platforms and requirements. MTN SA IR21 updates and distribution via GSMA RAEX tool.
• Documentation - Ensure record keeping of administrative details on every roaming partner. Co-ordinate with MTN OPCOs on International Roaming issues. Admin – Updating of roaming database / records. SIM Card administration
• Workflow - Timeously and accurately log, update & clear events in the Roaming Workflow and the Remedy Database. Documentation of methodologies, plans, policies, and procedures for national and international roaming.       

Team Leadership / Project Tasks

• Supervise and or Team Lead Day to day BAU activities within assigned reference as per Roaming Workflow on Remedy 
• Effectively plan the short to medium rollout of Carrier Service Roaming agreements. 
• Attend meetings. 
• Engineer best practice with regards to MTN business.
• Perform Vendor Management – SLA governance, KPI deliverables, etc

QUALIFICATIONS

Education:

• Minimum of 3-year degree/diploma in Engineering 
• Fluent in English 

Experience:

• Minimum of 3 years’ experience in a technical role within a GSM telecommunications environment
• Roaming Assurance would be beneficial
• Proven sound Customer Relations Experience is preferred
• Experience working in a medium organization 

Required Skills:

• SS7/ Diameter/ GTP/ MAP/ CAMEL, SIP/VOIP signalling protocols 
• GSM switching configuration
• Fault Management
• Problem Solving & Analysis skills