Specialist: Process Governance and Quality at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Specialist Process Governance and Quality will report into the Manager Governance and Compliance (ISO) and will be responsible for the facilitation of conformance to the ISO 9001 Standard across Vodacom.   

Your responsibilities will include:

Analysis

• Conduct Awareness Training (Coordinators, Champions and General Employees)
• Guide the business to implement Quality Management System (QMS) based on VSA Governance Framework.
• Guide the business to manage its documented information (Document and Records Management).
• Support the business prior, during and post internal and external ISO 9001 audits.
• Report Compliance Status to business on a regular basis.
• Maintain Team Sites on SharePoint
• Maintain VSA SharePoint QMS Site.

Leadership

• Builds effective professional relationships (both for him/herself and the team) and establishes the team’s credibility with business.
• Manages expectations (of team and stakeholder alike) and keeps commitments.

The ideal candidate for this role will have:

Must have technical / professional qualifications: 

• Matric/Grade 12 is essential
• A relevant 3-year degree/diploma is essential 
• ISO 9001 Module 1 
• ISO 9001 Module 2 - Auditing 
• Minimum of 3 years relevant job-related experience 

OR

• Matric/Grade 12 is essential
• A relevant job specific certification / short diploma's / short courses 
• Minimum of 5 years relevant job-related experience 

Core competencies, knowledge, and experience:

• Ability to work cross functionally to achieve desired results.
• Ability to communicate across levels of leadership.
• Strong presentation skills
• Excellent verbal and written communication skills
• Customer focus with regards to understanding the service being delivered.
• Working Knowledge of SharePoint.
• Working knowledge of Microsoft Power APPS/BI
• Excellent planning skills, and attention to detail.
• This role requires knowledge of the ISO 9001 standard and experience in implementing a Quality Management Systems (QMS).

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies