Specialist: Employee Relations Advisor at Vodafone Global Enterprise

Role Purpose

• To deliver a consistent and high quality HR Services experience with regards to Employee Relations. To align to global standards in order to ensure a consistent, efficient and effective

Your Responsibilities Will Include

• To be the first point of contact to the business for all ER process and policy queries and/or issues.
• To provide an end-to-end case management service with regards to all ER processes, including but not limited to poor performance management, grievance management and sick leave management.
• Providing support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
• To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable
• To facilitate, investigate and appropriate close HR related Speak Up cases
• Build and maintain relationships/clarify expectations with key stakeholders.
• To be involved in sub- project deliverables on needs driven basis.
• Keep abreast of latest HR trends (best practice), tools and techniques through networking and monitoring the micro and macro environment.
• Maintain current reporting requirements to the relevant stakeholders and create and enhance ER related reporting

The Ideal Candidate For This Role Will Have

• 3yr Degree/Diploma in HR/ER related field – essential
• Honors degree in HR/ER-related field - desirable
• 3-5 years relevant experience in HR related field/ER (essential) - with Degree/Diploma

Knowledge

• Labour Legislation, BCEA
• Employee Relation Practices
• HR policies and procedure
• Microsoft Office software packages
• SAP (advantage)
• HR processes (advantage)
• HR Theories and Models
• Business Understanding

Skills

• Communication/engagement
• Evaluation
• Consulting
• Interpersonal
• Negotiation
• Judgement
• Decision making
• Problem solving
• Rapport building skills
• Conflict resolution skills
• Relationship Building
• Presentation and reporting skills