Specialist: Digital Analytics & Support at Nedbank

Job Purpose

• We are seeking a Specialist: Digital Analytics & Support to join our dynamic team. This pivotal role involves a blend of analytical prowess and digital acuity, aimed at enhancing our digital landscape. You will be instrumental in driving our digital strategy forward, ensuring robustness in our cybersecurity measures, and optimising our digital presence for maximum impact.

Job Responsibilities

• Analysis: Lead the charge in decomposing complex digital projects into manageable stories, ensuring comprehensive coverage of all requirements. Your expertise will guide the creation of user stories, acceptance criteria, and scenario development, ensuring alignment with our strategic objectives.
• Research: Stay ahead of the curve by engaging in research and analysis of industry trends. Your insights will inform our best practices and keep us at the forefront of digital innovation.
• Reporting and Data Analysis: Craft and present insightful monthly business reports. Your analysis will not just inform but inspire action, driving data-driven decisions across the organization.
• Fraud and Cybersecurity: Play a critical role in safeguarding our digital assets. Your vigilance and analytical skills will help prevent and resolve digital fraud incidents, contributing to a secure digital environment.
• Optimisation: Your analytical skills will shine as you work to enhance user experience and conversion rates. Through collaboration and A/B testing, you will refine our digital pathways to success.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Certifications

• Certificate in BA endorsed by IIBA , SAFe and Agile Certification

Minimum Experience Level

• 10 years working experience as BA
• 3-5 years working in an Agile Environment
• BA experience, manage multiple IT Projects and exposure to complex  projects, business exposure, industry exposure.  Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
• Demonstrated leadership on small-to-medium process and performance improvement engagements