Specialist: Data Analyst at Liberty Group South Africa

Purpose

• To provide specialist advice and support related to the design and development of data analysis via various channels, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematics, Statistics, Data Science or Computer Science.

Key Responsibilities

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Effectively extract, consolidate and analyse data to enable the optimal interrogation thereof in order to provide reliable management information.
• Analyse data and provide monthly reports that reflect insight into tendencies and patterns.
• Continuously update data measuring complaint/s quality outputs and ensure availability for analysis purposes.
• Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

Customer

• Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

• Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
• Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

• Data Analysis (Intermediate)
• Research and Information Gathering (Basic)
• Reporting and Interpretation (Basic)
• Customer Advice (Technical) (Basic)

Behavioural Competencies

• Professional/Technical learning (Basic)
• Organisation and Attention to Detail (Basic)
• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)