Specialist - Communication.Commercial Operations SA at MTN

Job Description

• To execute the Branded Retail and Business Experience Hubs communications requirements
• To execute communication initiatives in alignment to communications strategy.

Responsibilities

• Execution of strategic communication 
• Stakeholder analysis and matrix compilation
• Facilitate signoff off communication plans and content
• Keep updated communication log
• facilitate video development
• Facilitate communication for road shows
• ensure effective communication via newsletter 
• Development of communication content
• project / initiative communication support
• implement communication plans to contribute to communication strategy
• Drive relationships with Internal and external stakeholders
• To achieve measurable results

Relationship building and maintenance

• Build and maintain relationships with all stakeholders
• Follow up on and respond to all queries

Report Generation

• Report on communication plans

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to local market segments
• Understand customer needs and develop find-tune delivery accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedure
• Put contingency plans in plae to prevent delays and enhance the customer experience
• Adopt a proactive a pproach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an improtant element of service delivery
• Deliver measurable results

Qualifications

• Matric
• Diploma/bachelor's degree in communications or similar relevant qualification