Specialist: Cloud Solution Sales at Liquid Intelligent Technologies

ROLE PURPOSE

• The Specialist: Cloud Solutions Sales is a solution sales leadership role that is responsible for delivering sustainable new business growth across segments; providing thought-leadership; and driving customer acceleration to cloud across the enterprise sales and marketing teams.

ROLE DESCRIPTION

• Assist Global & National Account Managers in all Liquid business units to identify, scope, present and sell complex voice and data and OTT solutions.
• Run customer-facing presentations on products, services and propositions.
• Engage and develop C-level and senior management customer contacts in various roles – technical, commercial, operational etc.
• Provide thought-leadership to customers through regular engagement and workshops.
• Lead customer discussions with on the technical solution design.
• Assist Account Managers in assessing cost requirements to compile the commercial proposition.
• Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer.

Documentation and Reporting

• Document customer requirements in standardized format.
• Evaluate the customer’s technical infrastructure with which solutions will be integrated and define solution training requirements, build and lead customer ‘train the trainer’ programs.
• Communicate solution benefits with a business case and return on investment. 
• Produce presentations as required for customer engagements.
• Maintain an up-to-date pipeline of opportunities.

Collaboration

• Coordinate with internal Product Development and external solution suppliers.
• Engage with internal departments to confirm that the proposed solution can be delivered and supported.
• Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.

Training

• Learn and maintain in-depth knowledge of products, services, solutions, propositions and capability.
• Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite.
• Collaborate with the Sales team on sales strategy and optimization.  Upskill the Sales community through tight integration customer and team meetings.

Requirements

• Related Tertiary Qualification and at least 3 years' pre-sales experience in the ICT industry
• Experience in a telecoms business environment including in-depth knowledge of data communication technologies for fixed, mobile, voice and data.