Specialist: Administration - Roodepoort at Nedbank

Job Purpose

• To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

Job Responsibilities

• Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables. 
• Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.  
• Support the direct Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives. 
• Ensure a gold-standard client experience by managing the execution obligations within the product portfolio. 
• Ensure seamless client experience through efficient and reliable services by prioritizing high value clients.
• Identify and resolve client pain points through the engagement and escalation to the direct Senior Manager
• Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist
• Support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit.
• Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce in Finance, Accounting or Economics 

Minimum Experience Level

• 3 - 5+ years’ experience in Financial Services focused on Middle Office, Support Client Operations. 

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Financial Acumen
• Product Knowledge
• Analytical Skills
• Knowledge of risk
• Industry trends

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Managing Work