Solutions Specialist at Fidelity Services Group

Main purpose of job: 

Identifying and securing new business, within the security/housing estates and small commercial market. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile and present proposals to potential clients.

Liaise with Localized Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.

• Guarding
• Electronic security systems alarm installation
• Monitoring
• armed response
• bicycle patrols
• CCTV
• access control
• Electric fencing, etc.
   

Qualification & experience:

• Grade 12
• Marketing diploma or Degree advantageous
• Knowledge of the guarding industry and electronic security systems
• Drivers’ License - Code 8
• Previous alarm and/or security guarding sales experience with a good track record
• Knowledge of risk assessment fundamentals
   

Job requirements & other attributes:

• Computer Literate (MS Office, Email, and Internet)
• Sales Minded
• Knowledge of the security industry
• Able to work flexible hours
• Presentable and of sober habits
• Excellent communication, presentation, and negotiation skills
• Attention to detail – Risk assessments
• Good networking skills
   

Sales:

• Sell bespoke security solutions to both residential and small commercial clients
• Drive technical revenue through solutions
• Identify potential new business via leads, planned prospecting, networking and cold calling.
• Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products
• Attend LSS/ HOA/ Estate operational meetings.
• Build relationships with security-related contractors (e.g. fencing, access control)
• Obtain endorsements from Homeowner Associations for FADT services.
• Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.
• Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
• Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
• Attend sponsored events, networking and community events to promote company image and public relations.
• Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
• Growth of new business within the security/housing estate market
• Maintain pipeline reports
• Liaise with the groups legal department to produce site specific SLA’s
• Keep record of all site documentation
• Drive App Adoption as a product in the scoped solutions
• Other duties could be assigned as required by the business.
   

Risk Assessments:

• Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solution
• Perform site visits with the client to establish risk profiles
• Produce both basic and comprehensive risk assessment reports for new and existing customers
• Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
• Integrate risk assessment findings into presentations to create a logical path to the suggested solution
• Keep up to date with the latest crime trends
• Research area crime patterns
• Keep up to date with changes in technology and advice clients accordingly
• Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites
   

Internal clients:

• Head of Sales Dept.
• Special Projects Manager
• Regional Managers
• Regional Sales Managers
• Guarding Regional Manager
• Guarding Operations department
• Group Managers
• Group Executives
   

External clients:

• Suppliers
• Customers
• Business Network